Supervision can provide that exact place where you can present your policies and learn more about what it is that you really want while you build your confidence in creating and enforcing your policies. Due to Covid 19 only the client receiving a Spa service is allowed in the treatment room. Enough time is add to do a Facial after consultation. There are no refunds if using a pre-paid float. I don’t chase after people who don’t show up on first time. Unless it is a medical emergency simply state “Oh that’s unfortunate you’re unable to keep your appt. If there’s a pattern, cut them loose. If you cut their time short and end at the scheduled time, you will need to explain your policies so that people will not be mad. “If you are not 100% satisfied with your first float, you pay nothing. Additionally, many times our staff will be functioning in an "on call" status and can have traveled to the spa specifically for your service. You aren’t being paid to care. Thanks. explain to the client that this is the policy in place that the client has signed or agreed to (depending on what actions you have taken with your client when informing them ) but you understand that things happen and you also value their time, so you offer them a one time free massage. We understand that life is busy, plans change and the unexpected arises! This is factored in to your appointment time so that you do not have to arrive earlier. As you get more experience you will usually find that most are really willing to pay. Im sure you were informed of their late cancellation policy. Gift Certificates are not redeemable for cash, and are nonrefundable. Letting people go without paying or any penalty is telling them that your time is not important. Membership floats will expire 6 months after the date of cancellation. When new clients call to schedule an appointment, consider taking a credit card to secure their time and tell them of your policy right up front. And yes massage is one of those things that I am sure that you love but you only have so many hours in a day/week/year. The next day 15 minutes after my scheduled arrival time, they called to ask if I was coming. I have just opened up my practice last month. Leave a message if no one answers the phone. Offer a discount on the next visit? That is always easier said than done. I left a voicemail explaining I had an emergency, apologized for cancelling, and said I needed to reschedule. I figure that my time is reserved for them when they book the appointment and have had clients running late to the point of only being able to receive 1/2 the massage time, but they are oh, so thankful for that half (yes, charged full amount.) You can send them a bill or add it to their next appointment but the thing is that many will not come back in if they are made to pay. A credit card or gift certificate guarantee is requested to book appointments. However, the length of service may be adjusted so as to not interrupt the scheduled appointments of other guests. It is usually in the they don’t know that they will be upset and mad! That is HORRIBLE! 11 Spa is a Boutique Medical Spa specializing in luxury and organic skincare on Grand Cayman in the Cayman Islands. The receptionist informed me she would call back, as nobody bothered to check their voicemails when they opened that morning at 8 am. Does anyone else have a limit to how many times a person can reschedule before being charged even when it’s before the 24 hr deadline? This sets in place that you take your policy seriously but that you respect the client as well. I haven’t tried this out yet. Products must be in original packaging, unused, unopened, to receive full credit. It is not advised that someone with severe allergies to get a facial at that time, as the skin can be more reactive and sensitive to products used in treatments. 914.242.1700. I have fired clients for no call / no show. Beauty Is Hair Salon policies are presented and provided in the best quality and tradition of excellent servicing for our established and future clientele.
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